Privacy Policy
How we collect, use and protect your personal information.
Who we are
CBS Home Support Health Care Services, operating as Cloud Senior Care Services (“we”, “us”), provides in-home senior care and home support services in Calgary, Alberta. We are responsible for personal information collected through this website and in the course of providing our services.
Information we collect
Through this website, we collect only what you choose to send us using our contact form or by email: your name, email address, phone number, the topic you select and your message. We do not ask for health information through this website, and we ask that you do not include it.
To protect the form from spam, we temporarily keep a scrambled (hashed) version of your IP address for about an hour. It is not linked to your name or used for any other purpose.
How we use it
- To respond to your enquiry and arrange a consultation
- To send you an automatic email confirming we received your message
- To provide, plan and coordinate services you request
- To meet legal and regulatory obligations
We do not sell, rent or trade your personal information.
Sharing
We share personal information only when needed to provide services you’ve requested, when you give consent, or when required by law. Service providers who help us run our business, such as our website host and email provider, may process information on our behalf and must protect it.
Third-party content
This website loads fonts from Google Fonts and images from Pexels. When your browser loads these, those services may receive technical information such as your IP address. They are governed by their own privacy policies.
Cookies
This website uses one essential cookie so the contact form can show you a confirmation or error message. We do not use advertising or tracking cookies. If we add analytics in the future, we will update this policy.
Security and retention
We use reasonable safeguards to protect personal information from loss, theft and unauthorized access. We keep it only as long as needed for the purposes above or as required by law.
Your rights
Under Alberta’s Personal Information Protection Act (PIPA), you can ask to access or correct the personal information we hold about you, or withdraw consent for its use (subject to legal limits). Contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
Contact us
Questions about this policy: contact@cloudseniorcare.com
Changes
We may update this policy from time to time. The “last updated” date above shows when it last changed.